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Frequently Asked Questions
About Jacob’s Ladder

Question list

When You Say “Best Value” What Specifically Does That Mean?

It’s not a catchy slogan or a cute phrase; it’s the absolute truth. Our focus is always on the best value for our customers regarding home improvement near Richmond, VA. Every situation is different. Every home is different. And every budget is different. However we never skimp on quality and every product we offer has to pass the ‘Mom test’ which means - if we wouldn’t use it on our mothers’ homes, it won’t go on yours either.

How Are Your Prices? Are You On The High, Medium, or Low End Of The Spectrum?

We offer a fair price on a great job that you will love for years to come. We specialize in quality, reliability, and beauty… but don’t be scared off—if you’re like any of our 2,000+ previous customers, you’ll be glad you paid a little more to do the job correctly, on time, and worry-free.

How Can I Know Ahead Of Time If I Can Trust A Remodeler?

Sometimes it’s hard to tell. The real fly-by-night contactors are easy to pick out… but what’s harder to detect are the contractors who are basically “good guys” but who might be experiencing financial difficulties, or who might be overbooked, or who might have bid your job too low and have to cut corners to make up for it.

We’ve developed the Code of Ethics & Competency Contractor Standards Guide to help you judge a remodeler in terms of their financial stability, reputation, professionalism, and workmanship. Use this as a guide to help you make a decision regarding home improvement in Richmond, VA.

What Kind Of Financing Options Do You Offer?

Many of our customers pay cash or get a loan for their project through a third-party lender (bank, credit union, etc.). But we do have several programs available to make paying easier—most of them at very attractive interest rates. Call us and ask about financing—we’ll give you a full array of finance options for home improvement in Richmond, VA.

How Long Have You Been In Business And How Many Jobs Have You Completed?

Jacob's Ladder Inc. was founded in Richmond, Virginia in 2002 with the goal of providing the highest quality workmanship and constantly striving to exceed our customer's expectations. Our company performs an array of residential and commercial building services from painting and carpentry to full remodels.

Our company has its Class A Contractor License (#2705 100975A) and also carries full Class A Commercial Quality Workman’s Compensation and Liability Insurance.

So, if you’re looking for home improvement in Richmond, VA that has value, beauty and durability with the best products and warranties available installed by Richmond’s Siding Contractor professionals, give Jacob’s Ladder a call today at: (804) 255-9142 or complete our Estimate Request Form.

What is your most unique selling advantage?

Our most unique selling advantage is the quality of our work. Anyone can attempt home improvement and house painting in Richmond, VA. Not everyone can execute them with the quality and professionalism that we do. The bottom line is always the same, “We’re not happy unless the client is happy”. In reality this may not always be the case, but we strive for it on every job we undertake, nonetheless.

Why would customers choose you versus a competitor?

In this type of industry, there are a lot of opportunities to cut corners or overlook potential problems, intentionally or unintentionally. At Jacob’s Ladder Inc, not only do we do things right, we make it a point to recognize problems and help our clients trouble-shoot them, even if it’s not in our job description. From top management down to our employees, everyone knows there is a high standard that needs to be upheld. When it comes to our clients and our work, we believe cutting corners is not acceptable, and paying attention to detail goes a long way.

What is different or better about the products or services you offer?

The products we offer can be standard across the industry, or they can be exceptional. When it comes to home improvement in Richmond, VA, we refuse to work with “builder grade” products. What’s important to us is being extensively knowledgeable about the “in’s and out’s” of the variety of products available to our clients and potential clients, which we are.

While the services we offer are also standard across the industry, our SERVICE is not. One of the main differences you’ll experience with Jacob’s Ladder is, we are and will always aim to be in the highest quality category when it comes to serving our clients.